| What can I purchase on the website? |
| Anything you see on the site can be purchased. Simply click on the image you are interested in and you will be taken to our partners' website where your transaction will be completed. You can also continue to shop their site for more great gifts. Once you have completed your sale you can come back to shopsickkids.com and shop for more great gifts that will benefit SickKids Foundation. |
| Where does my order come from and how does it get to me? What does it cost? |
| Your order will be shipped out to you by our retail partner. Please see individual lead-times and shipping rates at point of purchase for more information.
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| How long does shipping take? |
| Please see the time line and details posted on each of our partner’s sites for their specific delivery time. You will see this as you are purchasing a gift and checking-out on their site. |
| How do I contact Shopsickkids.com? |
| Please email any questions to info@SickKidsFoundation.com
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| Where do proceeds from Shopsickkids.com go? |
| Our partners are donating a percentage of sales proceeds to SickKids Foundation. All donated proceeds will go to funding the highest priorities. SickKids Foundation priorities includes the purchase of vital equipment and technology, research and ensuring the hospital attracts and retains the best staff. |
| How does a portion of the sales get donated to SickKids Foundation? |
| Each of our retail partners has agreed to donate a portion of the sales of particular items to SickKids Foundation. Each partner’s portion and program is explained on our website as well as their own website, so that you understand how your purchase is giving more by giving a donation to SickKids Foundation. |
| Can I donate as well as purchase ShopSickKids.com merchandise? |
| At the ShopSickKids.com check-out you can add a charitable donation to the total of your purchase. Or to learn more about SickKids Foundation and make a donation click on the "Donate Now" link at the top of this page and it will bring you to the SickKidsFoundation.com website. |
| Is my purchase tax receiptable? |
| No, according to Canada Revenue agency guidelines, the purchase of merchandise cannot be receipted. Click here for details.
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| How do I check on the status of my shipment? Who do I contact if I have a problem with my purchase? |
Please check with the retail partner that you completed the purchase with or check their website for how to follow up on web orders. You can go to their website by clicking on the item you purchased on our website, or directly by following the directions on your order confirmation from the retailer.
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